General Terms & Conditions of BizStay BV

These general terms and conditions are applicable to all bookings made with BizStay B.V., as defined in article 1, and to every agreement between the lessee and the lessor. 

Definitions

In these general terms and conditions the following terms have the following meanings: 

• lessee: every party that submits a request to the lessor to book an apartment either online or by email, telephone or by any other way;
• lessor: BizStay B.V., a private company with limited liability with its registered seat in Voorburg and its principal place of business in The Hague, at Waldeck Pyrmontkade 866B, 2518 JS, listed in the commercial register under number 5118194;
• booking: every agreement entered into between the lessee and the lessor for the short stay rent of housing accommodation;
• website: the website of the lessor: www.bizstayapartments.com; 
• disclaimer: the disclaimer on the website.

Bookings

2.1 A lessee can make a booking for an apartment via the website of the lessor, by email, by telephone, in person at the office of the lessor, or through an external booking platform or other booking channel used by BizStay B.V. Where a booking is made through a third-party booking platform, the cancellation terms confirmed by that booking platform for the respective booking shall prevail over Article 3 of these general terms and conditions in the event of any inconsistency.

2.2 Lessor will confirm all bookings by email. It is the responsibility of the lessee to provide the correct email address and to inform lessor in case this email address changes.

2.3 All bookings are based on the information provided by the lessee (e.g. personal details, number of guests). If the information provided by the lessee would turn out to be incomplete and/or incorrect, the lessor reserves the right to terminate the booking with immediate effect, without being obliged to pay any compensation to the lessee.

2.4 Lessor reserves the right to refuse any booking at lessor’s sole discretion. 

Cancellation

3.1 Short stays

For reservations of up to 29 nights, the following cancellation terms apply:

a) A booking may be cancelled free of charge until 14 days prior to the arrival date.

b) In the event of cancellation within 14 days and up to 24 hours before the arrival date, a cancellation fee equal to 50% of the reservation will apply.

c) Cancellations made within 24 hours of arrival, or failure to check in (no-show), will result in a full charge with no refund. For the purpose of calculating cancellation deadlines, the scheduled arrival time is 15:00 (3:00 PM) local time on the arrival date.

d) Once checked in, the reservation may be shortened by providing at least 7 nights' notice. The 7-night notice period remains fully payable, but all remaining nights may be cancelled free of charge.

e) The service fee, city tax and all additional services that have not been provided will be fully refunded in case of cancellation.

3.2 Long stays

For reservations of 30 nights or more, the following cancellation terms apply:

a) A booking may be cancelled free of charge until 14 days prior to the arrival date.

b) In the event of cancellation within 14 days and up to 24 hours before the arrival date, a cancellation fee equal to 50% of the first 30 nights will apply.

c) Cancellations made within 24 hours of arrival, or failure to check in (no-show), will result in a cancellation fee equal to the full first 30 nights. For the purpose of calculating cancellation deadlines, the scheduled arrival time is 15:00 (3:00 PM) local time on the arrival date.

d) Once checked in, the reservation may be shortened by providing at least 14 nights' notice. The 14-night notice period remains fully payable, but all remaining nights may be cancelled free of charge. Any discounts applied to the booking are based on the original length of stay. If the stay is shortened and no longer meets the applicable minimum length of stay for such discount, the rate will be recalculated based on the revised length of stay.

e) The service fee, city tax and all additional services that have not been provided will be fully refunded in case of cancellation.

3.3 Group stays

Any booking or series of related bookings of 5 or more apartments is considered a group stay. The following cancellation terms apply:

a) A booking may be cancelled free of charge until 60 days prior to the arrival date.

b) In the event of cancellation within 60 days and up to 30 days prior to the arrival date, a cancellation fee equal to 25% of the reservation will apply.

c) In the event of cancellation within 30 days and up to 14 days prior to the arrival date, a cancellation fee equal to 50% of the reservation will apply.

d) Cancellations made within 14 days prior to the arrival date will result in a full charge with no refund.

e) Partial cancellations or reductions in the number of apartments and/or nights are subject to the same cancellation terms, applied only to the cancelled apartment(s) and/or night(s). Group discounts are based on the original size and duration of the booking and will be recalculated if the booking is adjusted.

f) Once checked in, cancellation or shortening of a group stay will result in a full charge with no refund.

g) The service fee, city tax and all additional services that have not been provided will be fully refunded in case of cancellation.

3.4 No-show

If a guest does not arrive on the scheduled check-in date and fails to confirm a new arrival date before the end of that day, the reservation will automatically be cancelled. The applicable cancellation fee will be charged in accordance with the relevant cancellation terms set out in Articles 3.1, 3.2 or 3.3 above.

3.5 Third-party booking platforms

The cancellation terms set out in this Article 3 apply exclusively to reservations made directly with BizStay B.V., including reservations made through the BizStay website or via its back office. Reservations made through third-party booking platforms may be subject to different cancellation terms. In such cases, the cancellation terms applicable to the reservation as confirmed by the respective booking platform shall prevail.

3.6 Effective date

The cancellation terms set out in this Article 3 apply to eligible reservations made on or after 1 October 2026. Reservations made before 1 October 2026 remain subject to the cancellation terms that were applicable at the time the reservation was made.

Acceptance of Terms & Conditions

4.1 By making the booking, the lessee expressly declares that it has read, understood and accepted the present general terms and conditions. The lessor reserves the right to add additional general and/or special conditions for each individual service.

Payment obligation

5.1 Payment is to be done in Euros only.

5.2 Unless lessor and lessee agree otherwise, Lessee must complete the full payment of the booking amount 14 days before the commencement date of the booking period. In case lessee has not paid the full amount on time, lessor reserves the right to terminate the booking.

5.3 In case the booking is made by a company located in the Netherlands, the payment can be done on account. Unless agreed otherwise, the company must complete the payment within 14 days counted from the starting date of the booking period. 

5.4 To make a payment to BizStay B.V. we offer the payment platform of Mollie. Mollie is a certified company that offers secured and selected international payment methods. Mollie fully complies with the European Banking Authority’s Guidelines on the security of internet payments and is permanently supervised by the Dutch central bank, DNB. 

5.5 All prices are quoted in Euro and are subject to seasonal change. Once a booking is confirmed by the lessor, the agreed price cannot be increased by the lessor unless the lessee alters or shortens the booking or unless a price adjustment or recalculation is permitted under the booking agreement, these general terms and conditions or the applicable cancellation terms.

5.6 All prices quoted are inclusive 21% Value Added Tax (“VAT”) and exclusive of city tax, unless otherwise stated. 

5.7 Expressing a protest or complaint does not release the lessee from its payment obligations. 

5.8 After confirmation of the booking the rent can no longer be brought up for discussion by the lessee.

Use

6.1 On the day of arrival, an employee of the lessor will meet the lessee at the location. A specific time for the meeting has to be determined in consultation, but normally the locations will be available from 15.00 pm. The employee will hand over the key to the lessee and do the check-in.

6.2 Any check in before 7.00 am or after 8.00 pm are considered to be an early or late check in for which lessor may charge lessee an extra amount of 50 EUR.

6.3 Unless agreed otherwise, an employee of the lessor will meet the lessee at the location on the day of departure to collect the keys and to inspect the apartment. The lessee has to leave the apartment on the day of departure before 11.00 am, but a specific time for the meeting has to be determined in consultation.

6.4 The lessee has the obligation to personally use the premises or to allow one of its employees to use the premises.

6.5 The lessee undertakes to comply with all applicable laws and regulations originating from government agencies. 

6.6 If the premises forms a part of a larger whole, the lessee will abide by the applicable (house) rules. The lessee undertakes to fill in and sign any forms that have to be signed in connection with the lessee's stay in the premises.

6.7 The lessee is obliged to use the premises in a normal manner and to refrain from causing the neighbors or the lessor any nuisance. For that reason the lessee is not allowed to play a musical instrument, to have pets or to smoke in the premises.

6.8 The lessee has the obligation to take the required measures to avoid damage to the premises. The lessee will take action to avoid that the central heating and the water pipes freeze. The lessee ensures that the bathroom is kept clean so that no mould formation will occur. Any costs that arise from this cleaning obligation will be borne by the lessee. 

6.9 The lessee will inform the lessor immediately, or in any event as soon as possible, of any damage to the premises. If the lessee violates this obligation to warn, the lessee will be liable for all damage. 

Leaking taps and problems with the toilet or bathroom have to be reported immediately in any event. If not, extra repair costs will have to be borne by the lessee. 

If the lessee is absent for a prolonged period of time, the lessee will see to it that the lessee will be able to comply with its obligation to warn. 

6.10 The lessee is liable for all damage to the premises caused by the lessee’s intentional abuse and/or by acting in an irresponsible way. 

Costs to be borne by the lessee

7.1 Unless otherwise agreed, the following costs are to be borne by the lessee:

a) the breaking or loss of keys;

b) breaking of glass within the premises;

c) costs for repair or replacement in the event of damage to fixtures and fittings (also including furniture) caused by the lessee, user or guests of the lessee or user;

d) the costs for the cleaning and dry-cleaning service. The cleaning service is in any event put into service after the vacation of the premises by the lessee at the end of the booking period but if necessary also more often if the lessee so wishes;

e) city tax and/or local taxes and fees charged by the municipality of The Hague to residents who are (temporarily) registered at the address of the premises.

Delivery

8.1 The lessee undertakes to vacate the premises by the end of the agreed booking period.

8.2 The lessee has to deliver the premises in the same conditions the premises were in when they were made available to the lessee. The lessee declares that it received the premises in a good state of repair, free from any damage and clean.

8.3 Upon delivery all the fixtures and fittings made available have to be present. It is not permitted to change the arrangement of the fixtures and fittings.

8.4 Upon delivery the lessee has to return the key sets to an authorized representative of the lessor unless lessor has instructed otherwise.

8.5 If the lessee does not deliver the premises in a clean state according to the lessor or if repairs of the premises are necessary according to the lessor, the costs that the lessor had to make for cleaning or repairs will be borne by the lessee. Minor damage caused by normal use will be borne by the lessor.

8.6 The lessee forfeits the rights with respect to its personal belongings that the lessee leaves behind in the premises upon delivery. The lessor is entitled to remove these items (or to have them removed). The costs of removal are to be borne by the lessee. The lessor is not obliged to carry out maintenance to the items left behind and cannot be held liable for any damage of the items left behind.

Alterations to the premises

9.1 The lessee is not allowed to make any alterations in or to the premises, unless the lessor has given its previous written consent. The lessee is responsible for all damage that results from any (minor) alterations, for example affixing nails, screws, stickers etcetera.

Substitution and subletting

10.1 Subject to the lessor’s prior written permission, the lessee is not allowed to substitute another party in its place.

10.2 Subject to the lessor’s prior written permission, the lessee is not allowed to sublease the premises to another party. 

Liability and indemnification of the lessor

11.1 If the housing accommodation to be rented is not owned by the lessor but the housing accommodation is rented by means of a mandate, the lessor is not liable in any event for obligations, of whatever nature, that arise from the agreement of mandate or agency and that have effect on the rental agreement. 

11.2 The lessor is not liable for any damage to items or to the lessee, user or visitors of the lessee or user, caused by any defect in the premises as a result of weather conditions like floods, natural disaster or other calamities. 

11.3 Any liability of the lessor, its employees or representatives with respect to the lessee is limited to the amount of the compensations that were paid to the lessor in the performance of the booking agreement, irrespective of the legal ground on which the liability of the lessor is based. 

11.4 In no event will the lessor or its employees or representatives be liable (neither by contract, nor arising from a wrongful act) for any indirect damage or consequential damage, including (but not limited to) loss of profit or turnover. 

11.5 The parties agree that the lessor is not obliged to any indemnification of the lessee, nor to any assistance of the lessee, in the event that any action is instituted against the lessee by a third party which directly or indirectly results from the booking agreement, the foregoing irrespective of the legal ground on which such an action is based. 

Force majeure

12.1 Unforeseeable circumstances and/or force majeure gives the lessor the right to break the booking agreement in whole or in part without any notice period and cancellation fee or the right to suspend the obligations under the booking agreement. As the occasion arises the lessor cannot be held liable in any way for the non-performance of its obligations nor for any damage that the lessee might suffer as a result.

Termination and additional guarantees

13.1 Without prejudice to the right to compensation, the lessor is entitled to terminate the agreement, also if partially carried out, without notice of default being required or to demand additional guarantees:

• In the event of bankruptcy, a guardianship order, administration order, serious erosion of the creditworthiness or the death of the lessee;
• If the lessee does not fulfill its obligations under the booking agreement, the services and these general terms and conditions;
• If the lessee does not actually make use of the premises any longer.

13.2 The lessee indemnifies the lessor against possible claims that result from the circumstances described in 12.1.

Late availability

14.1 If the premises cannot be made available by the lessor to the lessee on the agreed date, because:

-the premises were not ready in time for rent;

-the former lessee did not vacate the premises in time;

-the lessor is not yet in the possession of the appropriate permits to enable the rent; or

-another cause, also including force majeure situations, that prevents the availability of the premises, the lessee will not owe any rent for the duration of the delay. Other obligations under the booking agreement to which the lessee is subject, will be suspended accordingly. 

14.2 The lessor is not liable for the damage that the lessee suffers as a result of the delay, unless in the event of gross fault or gross negligence. 

14.3 The lessor informs the lessee as soon as possible of the impending delay. At the moment that the delay is solved and the premises are made available to the lessee, the obligations that arise from the booking agreement revive for the lessee. As from the moment the premises are made available, the lessee therefore has to pay the rent again.

Penalty clause

15.1 If the lessee fails in the performance of the booking agreement and the failure continues in spite of a notice of the lessor to resolve the failure, the lessee owes a penalty of €250 per day for each day that the failure continues. The lessor also retains its right to compensation and termination, without notice of default being required.

Access to the premises

16.1 If the lessor or its authorized representative need to enter the premises for servicing, the lessor will be entitled to do so on working days between 9:00 a.m. and 8:00 p.m. Before entering the premises, the lessor has to make an appointment with the lessee at least 24 hours in advance. In the case of an emergency situation (e.g. flooding, leakage, fire) or in the case of the suspicion of illegal practices within the premises the lessor has the right to enter the premises at any time without notifying the lessee.

16.2 In the event of long-term absence of the lessee, e.g. holidays, the lessee makes sure that the lessor has access to the premises. When the occasion arises the lessee informs the lessor in which way the lessor can get access to the premises.

Authority to let

17.1 The lessor declares that it is authorised to enter into the booking agreement with the lessee. The lessor indemnifies the lessee against any claims that might arise from a possible lack of authority.

Management

18.1 Except in the event of other written notices, the lessor acts as property manager of the premises. The particulars of the lessor are:

- BizStay B.V.

- HQ: Waldeck Pyrmontkade 866b, 2518 JS The Hague

- + 31 [0]70 260 1269 (from 8.00 am – 8.00 pm)

- info@bizstayapartments.com

Transfer

19.1 The lessor is entitled to transfer the booking agreement and all the rights and obligations that arise from the booking agreement to a third party. By accepting the booking agreement the lessee grants permission for a possible transfer in advance.

Amendments of the rental agreement

20.1 Any amendment to the booking agreement must be agreed in writing, including by email. A request by the lessee to shorten the duration of a booking, reduce the number of apartments or otherwise partially cancel a booking is subject to the applicable cancellation terms set out in Article 3.

Nullity of general provisions 

21.1 The nullity of any provision of these conditions will not have any effect on the validity and/or enforceability of the other provisions and will therefore not lead to the nullity of these provisions. A change of the direction, management or shareholders of the lessor has no effect on the services, the booking agreement or any other agreement between the parties. The lessor reserves the right to amend its general terms and conditions if the lessor considers this necessary and/or if this is necessary in connection with the activities of the company.

Costs of legal proceedings

22.1 Except in the event of an order for costs for the lessor by a court, the lessee bears all and any judicial and extrajudicial costs that result from any claims by both sides under the booking agreement. The lessee and the lessor agree that these costs will be determined according to the Bailiffs' Fees Decree (Besluit tarieven ambtshandelingen gerechtsdeurwaarders) as valid at that moment. 

Domicile

23.1 The lessee elects domicile at the address of the premises. Only if the actual address of the lessee is evident from the booking agreement, domicile may also be elected at that address. The lessor elects domicile at the actual address as stated in the booking agreement. The lessor may also elect domicile at the place where the lessor has its registered office, if that place is also evident from the booking agreement. 

Applicable law

24.1 Dutch law is applicable to the booking agreement and to these general terms and conditions. All disputes that might arise between the parties, will be settled by a Dutch court. The disputes will preferably be brought before the district court in The Hague, all this except insofar as mandatory rules on jurisdiction would bar this choice.